FAQ's

Who are the founders of the site?

Rami Boukai and Jason Bukich are the two founders of the site. They are life-long martial artists who wanted to make martial arts learning and teaching easier. They also want to encourage any teachers to use the site to teach any topics that they're passionate about and turn it into a business.

I want to stay logged in. What can I do?

To stay logged in, you can check the "Remember Me" box in the log in page. Then, as long as your browser settings aren't too strict, you'll stay logged in if you ever turn off your computer and come back. If your browser settings are strict, then we'll make some tutorials on how to make them less strict in the tutorial videos section.

Does TheDojo work better with certain Internet browsers?

While we do try our best to make our website as compatible as possible to any web browser, Google Chrome, Mozilla FireFox or Microsoft Edge seem to work best for browsing TheDojo. So if you do have issues using TheDojo please try one of those three browsers.

How can I optimize my device to use TheDojo?

Try to turn off other applications on your phone or your laptop. If you're on wifi, try to plug in your internet. Ethernet is almost always faster. Also, for live streams, the live stream platform that we use (Big Blue Button) recommends Google Chrome, Mozilla FireFox or Microsoft Edge.

Is my Internet fast enough for streaming live classes?

Currently, we use Big Blue Button as the live stream platform. They officially recommend at least 1.0 Mbits/second upstream and 2 Mbits/second downstream speeds, but from our experience, you should have at least 5 Mbs upstream and 10 Mbs downstream. You can always go here to test your livestream connection before you do a class: https://test.bigbluebutton.org/ Also, to do a speed test, here's a site to use: https://speedtest.net/

Is there a place as an instructor to easily access my Stripe account?

Yes, go to Manage Channel-->Edit Channel and then the "Edit Stripe Account" will be in the top right.

I changed my mind and want to say something in the live stream, but I didn't select the mic option when I joined the live stream.

Even when you don't want to speak in a live stream, still select the mic option when you initially join. You're automatically muted when you join, so don't worry about accidentally speaking of making disruptive sounds when you join. When you join the live stream initially, a popup immediately appears that shows a headphone icon and a mic icon. You must indicate that you want to use a mic by selecting the mic icon. If you don't check that option, then you cannot immediately enable your mic later in the stream. If you accidentally selected the headphones icon, then you have to leave the stream and come back to check the right option when you re-enter the stream. Or if you don't want to leave the stream, you can click on the headphone icon in the stream, click "Leave Audio," then you can click on the audio again, and the original popup will appear again. Please check out the video tutorial in the teach section. Sorry that it's confusing, but this is outside our control right now, but we're working on bringing you an even better live stream function ASAP.

Who do I talk to if I see an error or bug in the site?

You can use the contact form. Find the contact form here: https://thedojo.com/contact If you think it's a very pressing issue, please email: info@thedojo.com

I joined the live stream, and I want to speak, but I'm not able to enable my mic.

When you join the live stream, a popup immediately appears that shows a headphone icon and a mic icon. You must indicate that you want to use a mic by selecting the mic icon. If you don't check that option, then you cannot immediately enable your mic later in the stream. If you accidentally selected the headphones icon, then you have to leave the stream and come back to check the right option when you enter the stream. Or if you don't want to leave the stream, you can click on the headphone icon in the stream, click "Leave Audio," then you can click on the audio again, and the original popup will appear again. Please check out the video tutorial in the teach section.

What happens to my Stripe if I delete my Dojo account?

If you delete your Dojo account, your Stripe Express account will automatically be deleted. In fact, as far as we know, we are the only platform that saves you the hassle of having to contact the platform to delete your Stripe Express. Yes! That's something other platforms don't tell you until you read the fine lines.

What if I run into an issue when setting up my account?

We have a tutorial page (https://thedojo.com/teach) that goes through the ins-and-outs of running a Dojo account. If that doesn't answer your questions, you can also use our Contact Form too to ask for help. We will get back to you within 48 hours.

Can I suggest new features?

Yes, please write any suggestions down, and we'll reach out to our instructors and students occasionally to ask for feedback. We'd love to hear from you then.

What is TheDojo.com?

TheDojo.com is a website designed for instructors and content creators to provide their students with the ultimate online learning experience. Instructors can post pre-recorded lessons, and livestream group and private lessons. Instructors can charge by monthly subscription, one-time payments or both. Instructors recevie 90% of the revenue from their channels, minus Stripe precessiong fees.

Where are you guys based?

The founders of the site are based in the US. But we have team members working all over the world to make this site possible.

Do you guys have an affiliate program?

At this moment, we do not have an affiliate program. But we may add a referral program in the future as the site grows. Please keep message us if this is something that interests you.

Is any topic off-limit on this platform?

While we are very tolerant of opinions, please no pornography, and please no endangering of children or animals.

Do I need a license to teach?

While we cannot give legal advice, we always encourage you to look at your local laws to make sure you're doing everything right when running any type of education program.

What if I find my stuff that I own uploaded by someone else without my permission and without Fair Use transformation?

You can email copyright@thedojo.com and let us know. We'll take prompt action once we can confirm it's your content that was uploaded without permission or Fair Use.

What if I want to teach a topic that is not currently listed on TheDojo?

You can use the contact form to ask us to add that topic in the topic selection in the Edit Channel. Find the contact form here: https://thedojo.com/contact

I'm a student, I just want to take classes, what do I do?

First create an account by clicking on the Log In button. Then you can go and subscribe to channels/instructors or do one-time payments to access certain videos or livestream recordings. You can find more in-depth tutorials here: https://thedojo.com/teach

My subscribers are reporting that they cannot see a video that I uploaded, what can I do?

Check that your video is published. Also, check that it has a category selected and also a pricing option selected. Finally, if your video is in a course, check that your course is published.

How many channels can I subscribe to?

Each channel owner has their own subscription and pricing. You are free to subscribe to as many channels as you'd like. The channel owners will receive 90% of your purchases and subscriptions.

What is the revenue share between TheDojo.com and Channel owners?

Channel owners receive 90% of the revenue from their channel, minus 2.9% Stripe processing fees and $0.30 per transaction.